I just received a call from a manager who’s branch has been losing deposits and she wanted to know what she could do this morning to stem the tide. I advised her to begin meeting with each of her “direct reports” individually for 5 minutes first thing today and everyday. I suggested that she focus on attitude and that everyone is excited about being at work today and everyday. Make this a non-negotiable and do it now!
Do You Get It? 
I started doing this 3 months ago and it has transformed my branch.
Posted by Anonymous | July 30, 2009, 3:32 pm