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Nolan Knight

Coaching – Communication – Chain of Command

I just received a question from a very frustrated and highly professional assistant manager that is beginning to look for another job. She told me that she and one other new account representative were pulling at least 80 percent of all work including relationship building in the branch. She asked me “what should I do?”

I reviewed the various shops, reports and employee engagement surveys and I told her that it appeared the evidence agreed with her concerns. I asked her “how many times have you discussed these problems with your branch manager?” She said well over 20. I told her that if you do not get a satisfactory response from your manager after three attempts then the communication standards in a relationship culture allow you to go one level above your supervisor. You should state your case and bring only firsthand knowledge not hearsay evidence. If you do not get satisfaction or even worse get reprimanded by your current supervisor for going above her, then you should ask for a transfer.

About SCMG

Vision Implementers with strong opinions on Leadership, Management and Employee Development. Helping organizations and people “get it” for over 20 years. Visit our website at to learn more about us.


2 thoughts on “Coaching – Communication – Chain of Command

  1. On the money.

    Posted by SCMG | July 30, 2009, 2:50 pm
  2. I'll use this in my morning meetings!

    Posted by Anonymous | July 31, 2009, 10:46 pm

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