you're reading...
Uncategorized

In A Hurry

My wife and I went to Sonic the other night with a friend. This friend also happens to own two Sonic franchises. When the young lady brought our order out my friend asked how she was doing. She let out a sigh and told us how busy it was. He asked how her tips were tonight. She somewhat complained that she had only received $2 in tips all night. He asked how her smile was tonight. (Keep in mind he owns a Sonic). She said she was smiling at customers and she was. She was friendly enough. She commented again at how busy they were and that she was one of only 3 waiters on staff tonight. When she gave him his change she immediately turned to leave. She was in a hurry. My friend had to call her back and told her she didn’t give him time to give a tip. He gave her $5. He also told her the reason she may have only received $2 in tips was that she was leaving her customers before they had a chance to give her the tip. After she left, we looked around and counted the cars. We saw 3 cars and 1 bicycle. Not many customers. When we left the bike was gone but there were still 3 cars. That’s 3 cars and 3 waiters. Yet they were “busy” and she was in a hurry.

How often does that happen in a bank? We’re in too much of a hurry to greet the customer properly. We’re in too much of a hurry to say thank you properly. We’re in too much of a hurry to ask a few profiling questions in order to better serve our customer. We’re in too much of a hurry to offer our products or services.
The Sonic waiter got $2 in tips because she was in too much of a hurry to get a tip. The typical bank’s deposits are not growing and even shrinking because the typical banker is in too much of a hurry.

About SCMG

Vision Implementers with strong opinions on Leadership, Management and Employee Development. Helping organizations and people “get it” for over 20 years. Visit our website at www.doyouget-it.com to learn more about us.

Discussion

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Archives

%d bloggers like this: