you're reading...
Management, Nolan Knight, relationship banking, SCMG, Scott Sensat

Are the big banks getting it?

Read this article from USA Today, “Banks Smarten Up Branches to Woo Customers”. Banks like Bank of America, Citibank and Chase are now saying they want to “deepen relationships”. Just because they want to doesn’t mean they will succeed. That being said, even if they have minimal success at deepening relationships, it means as community bankers we must be better than we have ever been… Less than 100% on a phone shop should be unacceptable. Cross-selling should be the norm for any front-line employee and 15% net checking growth should be the minimum goal for any branch.

“Banks Smarten Up Branches to Woo Customers” – USA Today

About SCMG

Vision Implementers with strong opinions on Leadership, Management and Employee Development. Helping organizations and people “get it” for over 20 years. Visit our website at to learn more about us.


No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


%d bloggers like this: