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advocate culture, Nolan Knight, Relationship-based Culture, SCMG, Scott Sensat, Tim Shank

Relationships… Are you getting it?

Here’s another great article on the value of the relationship. Community bankers really need to get this. Here are a few of our favorite points in the article

  • Cultivate an over the top customer service culture. In our words… a relationship based culture
  • Let your so-called competitors get the price focused customers out of your store
  • Free yourself from the transactional mindset by turning the one-time purchasers into lifetime customers
FYI… don’t just read this article… Implement it.
Small Business Owners: Stop Whining and Learn to Love Wal-Mart

About SCMG

Vision Implementers with strong opinions on Leadership, Management and Employee Development. Helping organizations and people “get it” for over 20 years. Visit our website at to learn more about us.


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